Return & Refund Policy
Your happiness is our top priority. If something isn’t perfect, we’ll make it right — with love and care, always.
Last Updated: November 23, 2025
100% Happiness Guarantee
We promise every bouquet will arrive fresh, beautiful, and on time. If you or your recipient are not completely delighted, we will replace it or refund you — no questions asked.
Eligible for Return or Replacement
Full Refund or Free Replacement
- ✓ Bouquet arrived damaged or wilted
- ✓ Wrong flowers or colors delivered
- ✓ Order delivered to wrong address
- ✓ Delivered late (beyond selected time slot)
Not Eligible
- ✗ Recipient simply changed their mind
- ✗ Flowers left in heat/sun after delivery
- ✗ Minor substitutions due to seasonal availability
Report Within 24 Hours
Please contact us with photos within 24 hours of delivery so we can quickly resolve the issue and send a fresh replacement the same or next day.
How to Request a Refund or Replacement
Take clear photos
Of the bouquet & packaging
Contact us immediately
Email, WhatsApp, or call
We make it right
Replacement or full refund
Refund Timeline
Approved refunds are processed within 3–5 business days back to your original payment method. You’ll receive a confirmation email once complete.
We’re Here to Make It Perfect
Reach out anytime — our care team responds as quickly as possible.
At Tiffany Flowers, every petal matters.
Your smile is our only goal.
